Last Updated: June 2026
At Electromech Tools, customer satisfaction is our priority. We strive to supply quality industrial tools, power tools, hand tools, safety equipment, welding products, and industrial hardware. Please read our cancellation and return policy carefully before placing an order.
1. Order Cancellation
Before Dispatch
Orders may be cancelled before dispatch by contacting our customer support team.
Once cancellation is approved, any eligible refund will be processed within a reasonable timeframe.
After Dispatch
Orders that have already been dispatched cannot be cancelled.
Customers may request a return only if the product qualifies under our return policy.
2. Return Eligibility
Products may be eligible for return if:
- Incorrect product has been delivered.
- Product is damaged during transit.
- Product received is defective upon delivery.
- Product does not match the confirmed order specifications.
Customers must notify us within 48 hours of receiving the product.
Supporting photographs and details may be required for verification.
3. Non-Returnable Products
The following products are generally not eligible for return:
- Used products
- Customized products
- Special order items
- Consumables
- Products damaged due to improper handling or misuse
- Products without original packaging
- Products with missing accessories or documentation
4. Return Process
To initiate a return request:
- Contact our support team.
- Provide order details and product information.
- Share photographs if required.
- Wait for return authorization.
- Ship the approved product according to the instructions provided.
Returns sent without prior approval may not be accepted.
5. Refund Policy
After inspection and approval of the returned product:
- Refunds may be processed to the original payment method where applicable.
- Approved refunds are generally processed within 7–14 business days.
- Shipping and handling charges may not be refundable unless the return is due to our error.
6. Replacement Policy
Where possible, eligible products may be replaced instead of refunded.
Replacement requests are subject to product availability.
If a replacement product is unavailable, an alternative solution or refund may be offered.
7. Damaged Shipments
Customers should inspect products upon delivery.
If packaging appears damaged:
- Note the issue during delivery.
- Take photographs immediately.
- Contact Electromech Tools within 48 hours.
Failure to report damage within the specified period may affect claim eligibility.
8. Manufacturer Warranty
Many products supplied by Electromech Tools are covered by manufacturer warranties.
Warranty terms, duration, and conditions vary by manufacturer and product category.
Customers should refer to the manufacturer’s warranty documentation for complete details.
9. Limitation of Liability
Electromech Tools reserves the right to inspect and verify all return, replacement, and refund requests before approval.
Our liability shall be limited to the value of the product purchased.
Contact Us
Electromech Tools
Business Name:
Electromech Traders
Address:
No. 4/1026, Tulsi Falia, Begumpura,
Station Road,
Surat – 395003,
Gujarat, India
Phone:
+91 81608 28333
+91 63547 89758
+91 98250 37114
Email:
info@electromechtools.in
Website:
www.electromechtools.in