Effective Date: 26 June 2026

At Electromech Tools, customer satisfaction is our priority. We strive to deliver genuine industrial tools, power tools, hand tools, hardware products, and accessories in excellent condition. If you receive a damaged, defective, or incorrect product, we are here to help.

Return Eligibility

You may request a return or replacement if:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • Parts or accessories are missing from the package.
  • The product delivered is significantly different from your order.

Return requests must be submitted within 7 days of receiving your order.

For damaged, defective, or incorrect products, please notify us within 48 hours of delivery for faster resolution. This aligns with common practices among industrial tool retailers.

Conditions for Returns

To qualify for a return:

  • Product must be unused.
  • Product must be in its original packaging.
  • All accessories, manuals, warranty cards, labels, and tags must be included.
  • Original invoice or proof of purchase must be provided.
  • Product should not be damaged due to misuse, improper installation, or negligence.

Non-Returnable Products

The following products are not eligible for return or refund:

  • Products used after delivery.
  • Products damaged due to customer misuse.
  • Custom or special-order products.
  • Products sold during clearance or special promotional sales.
  • Items without original packaging or accessories.
  • Returns requested after the eligible return period.

Return Process

  1. Contact our customer support within the eligible return period.
  2. Provide your Order ID and invoice.
  3. Share clear photographs and, where applicable, an unboxing video showing the issue.
  4. Our support team will review your request.
  5. If approved, return instructions will be provided.
  6. After receiving and inspecting the returned product, we will process your replacement or refund.

Refund Policy

Once your returned product has been received and approved after inspection:

  • Refunds for prepaid orders will be processed to the original payment method.
  • Refunds are generally initiated within 5–7 business days after approval.
  • Depending on your bank or payment provider, the credited amount may take additional processing time.

Replacement Policy

If the returned product is eligible for replacement:

  • A replacement product will be dispatched as soon as stock is available.
  • If the product is unavailable, a full refund or suitable alternative may be offered.

Order Cancellation

Before Dispatch

Orders may be cancelled before shipment for a full refund.

After Dispatch

Once an order has been shipped, cancellation is generally not possible. Customers may request a return after delivery if the product qualifies under this policy.

Return Shipping

If the return is due to:

  • Wrong product delivered
  • Damaged product
  • Manufacturing defect

Electromech Tools may arrange pickup or reimburse reasonable return shipping charges after approval.

For returns requested for reasons other than our error, return shipping costs may be the customer’s responsibility.

Warranty

Many products sold by Electromech Tools carry a manufacturer’s warranty.

Warranty claims after the return period should be made directly through the respective manufacturer or authorized service centre, subject to the manufacturer’s warranty terms.

Need Help?

If you have any questions regarding returns or refunds, please contact us.

Electromech Tools

📍 Shop No. A-1036, Tulsi Falia, Begampura, Station Road, Surat, Gujarat – 395003, India

📞 Phone: +91 81600 20333

📧 Email: info@electromechtools.in

🌐 Website: https://electromechtools.in